FAQs
What types of travel services does Aligne Travel offer?
Aligne Travel provides a range of travel services including:
• Tour Packages: Pre-designed and customizable tours within Uganda and neighbouring countries.
• Accommodation Booking: Assistance with booking hotels, lodges, and other accommodations.
• Transportation Services: Airport transfers, car rentals, and guided transportation.
• Corporate Travel: Services for business trips, including meeting and event planning.
• Special Experiences: Unique travel experiences such as cultural tours, wildlife safaris, and adventure activities.
How do I make a booking?
You can make a booking through our website by:
• Contacting Us: Reach out via phone, email, or our contact form for personalized assistance with your booking.
• Online Booking System: Use our secure booking interface to select your desired tour or service and complete the reservation.
What is included in your tour packages?
Our tour packages typically include:
• Accommodation: Stays at hotels or lodges as specified in the itinerary.
• Meals: Meals as outlined in the package details.
• Guided Tours: Professional guide services during the tour.
• Transportation: Transport between destinations and attractions.
• Entry Fees: Admission fees for included attractions and activities.
What is your cancellation policy?
Our cancellation policy varies by tour package and service. Generally:
• Standard Cancellations: Cancellations made 30 days or more before the start of the tour may receive a full or partial refund.
• Late Cancellations: Cancellations made less than 30 days before the start of the tour may incur a cancellation fee.
• No Shows: No refunds are provided for no-shows or cancellations made on the day of the tour.
Please refer to the specific terms in your booking confirmation or contact us for details.
How can I customize a tour package?
To customize a tour package:
• Contact Us: Reach out via our quote request form, email, or phone to discuss your preferences and requirements.
• Provide Details: Share your desired destinations, activities, budget, and any special requests.
• Receive Proposal: We will create a tailored itinerary based on your specifications and provide you with a customized quote.
What should I bring on a tour?
Essential items to bring on a tour include:
• Travel Documents: Passport, visas, and any necessary permits.
• Clothing: Appropriate clothing for the weather and activities, including comfortable walking shoes.
• Health Items: Personal medications, sunscreen, and insect repellent.
• Miscellaneous: Camera, travel guide, and reusable water bottle.
Are your tours suitable for children?
Many of our tours are family-friendly and can be adjusted to accommodate children. Please inform us of your children’s ages and interests when booking so we can recommend suitable activities and accommodations.
How do I get travel insurance?
We recommend purchasing travel insurance to cover potential issues such as trip cancellations, medical emergencies, and lost luggage. You can purchase travel insurance from us. We can always recommend what best fits your journey needs.
What health and safety measures are in place?
We prioritize your safety by:
• Health Guidelines: Following local health guidelines and regulations.
• Safe Transport: Ensuring that our transportation partners adhere to safety standards.
• Emergency Support: Providing assistance and support in case of emergencies during your trip.
