Company-Initiated Cancellations

If Aligné Travel Ltd cancels your booking, you will receive a full refund of all payments made within 14–21 business days. Our liability is limited strictly to the amounts paid and does not include compensation for indirect or consequential losses.

Force Majeure

Refunds are not provided for cancellations resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or public health emergencies

• War, terrorism, civil unrest, or government restrictions

• Supplier insolvency or operational disruptions

Where feasible, we will assist in rebooking or exploring alternative travel arrangements.

Change Requests

All booking modification requests are subject to:

• Supplier availability and applicable terms

• Any price differences, payable by the client

• Administrative fees for processing changes

• Third-party change fees, where applicable

  
  

No-Shows

Failure to commence travel or utilize booked services is considered a no-show. Any refund eligibility will be determined according to the policies of the relevant suppliers.

Refund Processing

Refunds are issued to the original payment method used at the time of booking.

• Bank transfer refunds are processed within 3–7 business days from the date of approval

• Credit card refunds are processed within 5–15 business days from the date of approval

Processing timelines may vary depending on the financial institution. Currency exchange rate fluctuations may affect the final refunded amount.

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to protect against cancellation fees and unforeseen circumstances.
All insurance claims must be submitted directly to the respective insurance provider.

Cancellation Procedure

To cancel a booking, clients must:

• Submit a written cancellation request to admin@alignetravel.com

• Include the booking reference number and reason for cancellation

• Await written confirmation of the cancellation and applicable refund amount

Cancellations become effective only upon written confirmation from Aligné Travel Ltd.

Know Your Rights

Clients may request clarification or additional information regarding this policy at any stage of the reservation process.

Disputes

All cancellation-related disputes must be submitted in writing within 30 days of the cancellation date. Aligné Travel Ltd will acknowledge receipt within 3 business days and provide a resolution within 14 business days.

Contact Information

Email: admin@alignetravel.com
Phone: +256 779 062 735 / +256 759 173 573
Address: Najjera 1 – Busibante Road, Hajji Mubiru Close, Plot 56, Apts Suite 6, Kampala, Uganda

By booking with Aligné Travel Ltd, you confirm that you have read, understood, and agreed to this Cancellation & Refund Policy.