Privacy Policy
Introduction
Aligné Travel Ltd (“we,” “our,” “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and share your personal information when you access or use our travel services.
Information We Collect
Personal Information
We may collect the following personal information:
Bio-information, including full name, date of birth, nationality, and gender
Contact details, such as email address, phone number, and physical address
Passport and identification documents
Payment and billing information
Travel preferences and special requirements
Emergency contact details
Dietary restrictions and medical conditions, where voluntarily provided
Automatically Collected Information
We may also collect information automatically, including:
Website usage data, IP address, browser type, and device information
Cookies and similar tracking technologies
Communication records and booking history
How We Use Your Information
We use your personal information to:
Process and manage travel bookings and reservations
Communicate booking confirmations, updates, and travel documents
Fulfill contractual obligations with airlines, hotels, and other service providers
Process payments and prevent fraudulent activity
Provide customer support and emergency assistance
Send service-related notifications
Comply with applicable legal and regulatory requirements
Improve our services and website functionality
Information Sharing
We may share your personal information with:
Travel Suppliers: Airlines, hotels, tour operators, insurance providers, and other partners required to fulfill your booking
Payment Processors: Secure third-party payment gateways for transaction processing
Legal Authorities: When required by law or necessary to protect our legal rights
Business Partners: With your explicit consent, for specific services
We do not sell your personal information to third parties, nor do we share your data for unrelated marketing purposes without your consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. While we strive to safeguard your data, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.
Data Retention
We retain your personal information only for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, or regulatory obligations
Resolve disputes and enforce agreements
Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your information, subject to legal retention requirements
Object to processing for marketing purposes
Withdraw consent at any time
Request data portability in certain circumstances
To exercise these rights, please contact us at admin@alignetravel.com.
Marketing Communications
We send promotional communications only with your explicit consent. You may opt out at any time by:
Clicking the unsubscribe link in our emails
Contacting us directly at admin@alignetravel.com
Updating your communication preferences
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze traffic, and personalize content. You can manage cookie settings through your browser preferences. Disabling cookies may affect certain website functionalities.
International Data Transfers
Your personal information may be transferred to and processed in countries outside Uganda where our service providers operate. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent. If such information is identified, we will take steps to delete it promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites, and we encourage you to review their respective privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant updates will be communicated via email or a website notice. Continued use of our services following updates constitutes acceptance of the revised policy.
Contact Us
For privacy-related questions, concerns, or requests, please contact us:
Email: admin@alignetravel.com
Phone: +256 779 062 735 / +256 759 173 573
Address: Najjera 1 – Busibante Road, Hajji Mubiru Close, Plot 56, Apts Suite 6, Kampala, Uganda
If you believe your personal information has been mishandled, you may lodge a complaint with the relevant Ugandan data protection authority.
By using Aligné Travel Ltd’s services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
